Hosting automation software is gaining popularity in the recent times. The hosting companies are fast realizing the importance of employing such sophisticated software to support their business growth, as they expand in size and the number of customers catered. With numerous customers on their servers, the web hosting companies in this day and age find it a bit challenging to effectively cater to all their support requests in a timely manner. It cannot just be pretty expensive for them but it can also put their brand value at stake in case of any inefficiency reflected in the support they offer to their customers. Hence, the need to have hosting automation software for any hosting company that is looking to outgrow its competition. The software can be typically accessed through control panel with the help of a user name and a password. While making the choice of the hosting automation software that will best-meet your hosting support needs, here’s a list of features you need to duly consider: Source
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There is no dearth of providers for technical support services that offer to help the hosting companies and data centers serve to their clientele more effectively and ensure zero downtime for them. While a huge number of providers helps you ensure that your data center is able to source the best services available in the market, it can get a bit confusing as well – as to how to know which one would serve the purpose in the best way possible.
Criteria to choose the best outsourced web hosting technical support provider While choosing your technical support outsourcing partners, there are a lot of things you need to keep in mind. To make things easier for you, we have compiled a list of some of the criteria that make a huge difference to your choice of the technical support outsourcing partners. So, here are the key criteria for choosing a reliable outsourced web hosting technical support partner for your data center or hosting business:
Source What makes or breaks the deal for a hosting company is the web hosting technical support it offers, whether outsourced by it or offered in-house. In order to establish your hosting company as a trusted brand, it is important for you to achieve service excellence in terms of 24*7*365 highly responsive technical support. Now, you must be wondering how to avail such round the clock technical support for your web hosting services. The market is rife with providers that claim to offer 24*7 technical support that your hosting company can rely on. It’s true that each one of them must have their own service advantages (and disadvantages too, for that matter). However, since it is a success-critical decision for any hosting business to choose the right outsourcing partners for its technical support, in this post we intend to guide you on where and in which kind of an organization are you more likely to find 24*7 hosting technical support.
With 13+ years of industry experience and profound industry expertise backed by various certifications of its support staff in cPanel, CloudU, AWS and RHCE, InstaCarma is an eminent provider of managed IT services and hosting technical support where you can easily avail 24*7*365 uninterrupted services. So which is really more beneficial – shared web hosting, virtual web hosting or cloud web hosting? No matter if you refer to a particular section of web hosting as shared hosting or, perhaps you choose the more old school term, virtual hosting, it’s nevertheless the same concept whereby you pay to utilize or rent a certain part of a server’s functionalities and storage.
Shared hosting is easily the most standard route for businesses to host their websites simply for the fact that it’s a huge step forward from paying somebody to use their server services to buying and maintaining all the technology linked to your own set up. VPS and dedicated hosting too has their own merits and demerits. Let’s compare the features of all the three in detail- Shared Hosting Shared hosting is typically one of the most affordable, and applicable options to people in the initial stage or for those using smaller websites that would not generate massive amounts of website traffic. There exist multitudes of possibilities when it comes to choosing a provider. A company which allows other people to hog up your fair share or, who overloads a server with lot of clients may perhaps literally cause your web site to come to a screeching halt. Even a sluggish loading website will send your website visitors go elsewhere. Another possible pitfall to be familiar with in shared hosting is the harmful presence of your server neighbors whose unscrupulous content or spamming methods could get your flawlessly legit website blocked. The top web hosting companies are aware of web site content and take care of the issue, while free of charge web hosting companies are famous for not checking content and developing into a haven for spammers and also phishing systems. In addition to keeping a close eye on usage rates and content, a good shared server web host ought to provide security measures, redundancy, reliable and updated hardware and software, and if possible, 24/7 customer support, or at best monitoring. Advantages of Shared Hosting 1) The cost is by far one of the biggest advantage. 2) In addition to this, sites stored on shared hosting will typically offer more storage space and will be hosted on servers with highly redundant hardware. 3) Also, absolutely no sysadmin skills are needed. Disadvantages of Shared Hosting 1) Most of the weaknesses of shared hosting are directly related to their advantages. Considering the fact that shared hosting servers host 100+ websites on a regular basis, your site is always dealing with other sites to get CPU time. 2) Shared hosting doesn’t scale very well to high traffic. A lot of this is due to the finite limit on shared resources. 3) Lack of support. 4) Back-ups are easy to do, but still require effort. Virtual Private Server (VPS) Hosting VPS hosting can often be considered a step up from shared hosting. Once it’s time to start supporting heavy traffic and custom applications, a number of businesses make the switch to VPS hosting after experiencing the limitations of the shared hosting infrastructure. With VPS hosting you get your own installation of Windows that you can manage, typically administration access is given and you can then install additional software. This really is a big drawing factor for many people as you can install applications and do more superior items when you have control over the environment. Benefits of VPS 1) Good amount of disk space and bandwidth. 2) Root access to the server, with flexibility to install any applications and software. 3) Ability to setup and configure the server. 4) Ability to run scripts to create a service on the web server. 5) Easy upgrade of plan. Drawbacks of VPS 1) Usually requires self-management, and therefore deeper sysadmin knowledge. 2) Single point of failure (it is still just one server). 3) There is certainly a possibility that the hardware used on the host system will not be as redundant as the shared environment; nevertheless, this differs from provider to provider. Dedicated Server Hosting Obviously, the next step after VPS hosting is dedicated hosting. Boasting many of the exact same advantages as VPS with the additional benefit of more resources readily available, but, the drawback is cost involved. Benefits of Dedicated Hosting 1) What-you-see-is-what-you-get. 2) Absolute Control. 3) Assured Reliability through SLAs. 4) Going with a dedicated server is going to grant you access to much more computing power than what is possible with a Shared or VPS plan. Disadvantages of Dedicated Hosting 1) Manage your own backups and security. 2) Can be outdated and expensive to maintain. 3) Hardware Upgrades require downtime. 4 Responses to Shared Hosting Vs VPS Hosting Vs Dedicated Hosting Source : InstaCarma How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go crawl back in bed after seeing tons and tons of unanswered emails? How many times has someone emailed you and then emailed you again and again, thus adding to your clutter? How many times have you needed to find something in your email and taken forever to do so? If any of the above are applicable to you and your business—you need a ticket system. So, what exactly is a ticket system? It is an email management tool that takes those inbox-cluttering emails and organizes them in such way that your head won’t explode. Here’s what happens. Say you don’t have chat (if you don’t, you should consider adding live chat to your site) or you’re unavailable, and a customer needs to ask you a question. They are directed to a simple, fully customizable web form where they can send you an email. You can then tag emails, filter them, assign them to various employees, and keep your customers in the loop the entire time. You can set the system to send them an automated message once they submit a ticket, and customers are updated as progress is made on their issue. Additionally, agents can collaborate on tickets to ensure that issues are resolved smoothly, quickly, and non-repetitively. An email-ticket management system eliminates the redundancy that typically comes from a lack of communication and allows your workforce to be used more effectively. No more forwarding an email 30 times and CC’ing everyone on it- just plain, simple collaboration. Once tickets are resolved they can be marked as such and you can move on to the next. Additionally, administrators can track ticket progress to ensure that customer inquiries and issues never go by the wayside. The benefits to the customer are obvious. They are kept entirely in the loop about the progress of their issue, and since multiple agents are collaborating to fix their problem, the customer is getting superior results than they would though a traditional email. SPAM filters Now don’t get me wrong SPAM filters are GREAT for your personal e-mail accounts; however, if your settings are too high, you may be missing out on legitimate e-mails. Just imagine your customer e-mailing you time after time, getting more and frustrated that you are not responding. You are going about your day oblivious to the fact you are about to get blasted on a forum, receiving a chargeback, and losing a customer. Not because you did anything but because you did nothing. Or vice versa you receive the e-mail and are just plugging away at their issue, but every one of your responses is gobbled up by their SPAM filter, and they think they are being ignored. With a support ticketing system their ticket is right there and houses all their replies as well as yours. The Line system The beauty of a support ticketing system is until those tickets are answered they are like little reds flags with a countdown timer on them. When you login, you will not be in danger of not knowing which ones you have already replied to and who is still waiting. Computer or e-mail crash If you and a client develop a rapport over an issue in January, your computer crashes in March, then in June they are back asking for that information again, you are in trouble. Many times when the computer crashes the e-mail is gone and you have to start back up from scratch. With a ticketing system, you can just pull that ticket right up and viola there is all of the information. Accountability and Training A support ticketing system holds you accountable. When you login, you can see exactly who said what and when. If one person on your staff is giving out misinformation, that is an excellent tool for training purposes. You can actually pull up their responses and show them exactly where the mistake was made and what they can do differently. Time Management and Trending Many support ticketing systems give you the ability to enter the amount of time worked for each ticket. This way, you can login at any time and see how much time is spent on what. If you see a trend that product XYZ has a ton of support and the others are all about the same, you may want to give XYZ an evaluation. You can also develop a FAQ around the common questions. All on the same page If you have multiple staff members that work on the accounts, by giving them the access to the support system, they can read the posts of the previous staffers and know exactly what that client is being told. No he said she said. Source: Instacarma |
AuthorInstacarma offers seamless, Reliable and cost effective outsourced web hosting support, Datacenter services, Cloud migration services & helpdesk support to web hosting companies around the globe. Archives
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